Refund policy

Effective 4 October 2026.

Paddle, the merchant of record, sells Hookspot Pro and handles its payments and refunds.

Cancel Pro

An owner or admin of the organization cancels from Settings › Billing in the app. Cancel Pro in the docs lists the steps. Whoever paid can also cancel through the link in their receipt.

Pro stays active until the end of the period you paid for. Then the organization moves to the Free plan’s request limit and seats, and nobody is removed from it. The Privacy policy explains what happens to stored webhooks.

If you cancel during the trial, Paddle does not charge your card, and Pro stays active until the trial ends.

Refunds

Within 14 days of a Pro payment, you can ask for a full refund of it, for any reason. This covers the first payment after the trial and every renewal. Older payments are not refunded, unless the law where you live requires it.

If Hookspot shuts down, it refunds the unused part of any Pro you paid for in advance. An account or organization that Hookspot closes for breaking the Terms of service gets no refund.

To ask, write to support@hookspot.dev from your account’s email address and name the organization. You can also ask Paddle at paddle.net or through the link in your receipt. Paddle issues each refund.

A refund ends Pro at once, and the organization moves to the Free plan.

Contact

Write to support@hookspot.dev with any question about a payment.